Question 1

What are credits and how do they work?

Accepted Answer

Credits are the currency used in PixelMuse to generate AI images. Each credit allows you to create one image. Some advanced models may cost more credits per generation.

Question 2

How do subscriptions work?

Accepted Answer

Subscriptions give you a set number of credits every month. Starter ($12/mo, 150 credits), Pro ($39/mo, 500 credits), and Scale ($99/mo, 1500 credits). Your subscription credits reset at the start of each billing cycle — unused subscription credits do not carry over.

Question 3

Can I use subscriptions and credit packs together?

Accepted Answer

Yes! You can subscribe for monthly credits and also purchase credit packs anytime for extra credits. When you generate images, subscription credits are used first. Purchased credits never expire.

Question 4

Do credits expire?

Accepted Answer

Purchased credits (from credit packs) never expire. Subscription credits reset each billing cycle — any unused subscription credits are replaced by your new monthly allotment.

Question 5

What happens when I cancel my subscription?

Accepted Answer

When you cancel, your subscription remains active until the end of the current billing period. You keep your subscription credits until then. After the period ends, your subscription credits are removed but any purchased credits remain.

Question 6

Which credits are used first?

Accepted Answer

Subscription credits are always used first when generating images. Once your subscription credits are exhausted, purchased credits are used. This ensures your purchased credits last as long as possible.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

You can change your plan at any time via the customer portal. When upgrading, you'll receive the credit difference immediately. When downgrading, your current credits remain until the next billing cycle.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through our secure payment processor, Stripe.

Question 9

Is there a refund policy?

Accepted Answer

We offer a 7-day money-back guarantee for credit pack purchases if you haven't used any credits. Subscriptions can be canceled anytime from the customer portal.

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Frequently Asked Questions

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Frequently Asked Questions